DeZellar Walsh Consulting

Improving care and service to patients and families since 1993

DeZellar Walsh Consulting LLC is an independent consulting practice that focuses on improving the patient and family experience, developing health care strategy, creating culture and improvement by partnering with those providing care and service, leaders and boards. Nancy DeZellar Walsh is the firm’s President and Founder.  Based out of the Twin Cities of Minneapolis and St. Paul, DeZellar Walsh Consulting has partnered with hospitals, primary and specialty care clinics, EDs, health plans and health care systems to achieve their vision of improved care and service to patients and families.

DeZellar Walsh Consulting gets results. Our clients have achieved breakthrough results in terms of patient satisfaction and employee engagement scores at the statistically significant level.  In addition, they have learned the tools and methods to continue improving their performance.  Just one example is the trajectory from the bottom quartile to the top decile of a nationally approved patient satisfaction survey.  We can help you achieve your goals to realize your organization’s vision.

Our approach includes evaluating your current state against benchmarks; identification of your ideal state; development of strategies and tactics to achieve your goals; and facilitating the design, implementation, measurement and reinforcement needed to continuously improve.